Telecom Platform
ContextLarge telecommunications SaaS platform — a contact-center call-distribution system.
Contact-center infrastructure handling over 1 million calls per week required high availability, predictable performance and real-time, skill-based routing under sustained load.
Designed an actor-based distributed call-distribution architecture with skill-based routing, real-time queue management and resilient integration with the telephony layer.
Stable operation under sustained high traffic, with a platform the team could extend through a clean control API.